Business Hours:

Our 100% Satisfaction Guaranteed Return Policy!

We are a family business and customer satisfaction is our goal! If you are not happy with your purchase for any reason whatsoever, we will gladly refund you the full purchase price, excluding postage and a 20% restocking fee.

Refunds/ Returns

All Returns and or Exchanges must be in the original package and packing materials. All returns/ exchanges must be initiated within 7 days of receiving the product.

Any item that is not in its original packaging may not be returned or exchanged unless the item has a manufacturers defect.

Returns must have an RMA# issued prior to returning an item. You can email us to request an RMA#, and the RMA# must be posted on the package thats being returned. 

Returns/Exchanges on manufacturer defects or workmanship will solely be determined by The Fitness Supercenter. Items cannot be returned after 10 days of receiving the item. ALL RETURNS AND CANCELLATIONS ARE ENTIRELY AT THE DISCRETION OF THE FITNESS SUPERCENTER. Once an item(s) packaging is opened, item is used, or 10 days have passed since products was received item can no longer be returned. Items in the customer's possession for longer than 30 days will not be accepted for return in any circumstances. If you knowingly receive the incorrect product and open the box, you own it... and we do not have to accept a return.

Order Status  

If you would like to check the status of your order, Email us at sales@thefitnesssupercenter.com  or click HERE to view online.

Shipping Information

Note for SHIPPING INCLUDED offers: All products listed on The Fitness Supercenter  have shipping included in the prices shown, however, there are three additional terms that apply. This offer does not apply to orders being shipped to Hawaii, or Alaska. Additional rates will apply, and you should contact us prior to placing the order so we can inform you of the additional rates.  We also do not offer international shipping.

INTERNATIONAL CUSTOMERS PLEASE READ**
We do NOT offer overseas international shipping at this present time. However, we will ship to Canada (only) ** with additional terms. We recommend contacting us prior to ordering so we can inform you of the additional shipping fees... our "Shipping Included" offer does NOT apply to orders shipped to Canada; U.S. lower 48 states only. Otherwise, after the order is placed, we will contact you with the additional shipping freight so we can process the order accordingly. 

Express Shipping: If you would like to have express (2 day, 3day, etc.) shipping, please contact us in advance because we have not configured our shopping cart to do that feature yet. Sorry for the inconvenience.

Shipping Damage / Insurance Claims: In the event of damage or loss of a package you (or us) will be required to file a claim with the shipping carrier. Reimbursement is at the sole discretion of the shipping carrier. THE FITNESS SUPERCENTER will not be held liable for any damaged or lost shipments.

Sales Tax:
All Connecticut residents are subject to a 6% sales tax.

Most orders are processed within 24 hours of your initial purchase. All products come directly from the manufacturer and may take as long as 5-7 business days before they are shipped. As soon as an order has been shipped you will receive a confirmation email with tracking information included so you can see exactly where your package is and when it will arrive.

Order Cancellations

If you decide to cancel your order you will be subject to a 10% restocking fee

Warranty

We carry a large line of fitness manufacturers. The products are warranted by the Fitness companies themselves against defect and workmanship. The FITNESS SUPERCENTER doesn't warranty the products. 

Any Questions please contact us via email  sales@thefitnesssupercenter.com

Privacy Policy

The information submitted with your order request is kept strictly confidential and is intended for use only by The Fitness SuperCenter for customer orders, product support and correspondence. We will never give or sell your name, address, phone number, e-mail address, purchasing history or any other information to any other company without your explicit permission. All account information on Thefitnesssupercenter.com is password protected to assure your privacy and security. In several areas we use 128 bit SSL-encryption to ensure the safety of data and transmissions. Your personal information is 100% guaranteed safe with us.

Methods Of Payment                                          

Our orders will be processed through Paypal merchant services, which you will have the option to pay with most major credit cards, or you can pay through you own personal Paypal account. If you don't have a paypal account and would like to sign up for one, click here.

Please Note: When you go to checkout a product the only payment method that you will be able to select is Paypal, however, this does not mean that you have to pay using a Paypal account. Once you click "checkout" you will enter a Paypal webpage where you can select to pay with your own personal credit or debit card, or you can log in to your Paypal account and pay with your Paypal funds. 

Credit Card Fraud

Credit card fraud will be prosecuted to the fullest extent of the law. All suspected fraudulent transactions will be reported to the issuing bank and local law enforcement. Any phone numbers, addresses, e-mail, or contact information you provide will be given to banks and law enforcement agencies if we suspect fraud.

Special Terms

THE FITNESS SUPERCENTER reserves the right to change product prices and other information listed on our website at any time without notice. *Customers will be notified of any price changes before order processing* Images and pictures are often only an example of the product, and actual product may vary. When you place an order with us it's assumed that you've read and agreed to the terms and conditions listed above.

Thank you for choosing The Fitness Supercenter
Your Source for All Your Fitness Needs

THE FITNESS SUPERCENTER,LLC.
Danbury, Ct.06811